Security

Sign-in, PINs, and card payments.

Owners sign in with email and password. Cashiers sign in on the till with a Store ID and a PIN. Card payments go to Teya or Viva Wallet.

Owner sign-in

Owners use an email and a password. A new account stays on Verification in progress until the team approves it.

  • The password is stored as a hash, not as the password you typed.
  • Forgot password sends a code to that email. Repeated reset attempts are limited.
  • The session is signed. The refresh cookie cannot be read by the page, and in production it is only sent over HTTPS.

Till sign-in

Cashiers do not use the owner email. They open the till with the Store ID, pick the till and their name, then enter a 4-digit PIN.

  • The cashier PIN is stored as a hash.
  • Admin staff use their own PIN for the higher login, which covers settings and reports.
  • Each till keeps its own sales.

Strict control

Turn this on in Owner Settings when you want a cashier to ask before changing a live order.

  • You set a 4-digit PIN. That PIN is stored as a hash.
  • While it is on, a cashier cannot delete a cart item, apply a discount, or clear the cart until the PIN is entered.
  • The till shows a lock. The cashier taps it, enters the PIN, and the lock lifts for that moment.

Card payments

Cash is recorded on the till. A card payment is sent to a Teya or Viva terminal after that account is connected.

  • The sale stores the payment reference from Teya or Viva, so a refund can be sent back through the same provider.
  • The card number stays with Teya or Viva.
  • Integrated card payment has to be switched on before a till can send a bill to the terminal.

Questions

How does a cashier sign in?

On the till, enter the Store ID, choose the till, tap the cashier’s name, and enter the 4-digit PIN created in Till Management.

Where does the card number go?

The guest pays on a Teya or Viva terminal. POSVERSE keeps the payment reference for that sale so a refund can be matched later.

Can a cashier clear an order on their own?

With strict control on, no. Deleting a cart item, applying a discount, or clearing the cart needs the PIN from Owner Settings.

How do I reset the owner password?

On the sign-in page, press Forgot password and enter the email on the account. A code is sent to that address.

Something look wrong?

Write to us with the Store ID and what the screen showed. The help center has the sign-in and refund steps.

Security | POSVERSE Restaurant POS | POSVERSE